These Terms of Service ("Terms") form a legally binding agreement between Object/A AB and the customer identified in an Order. By accepting these Terms at checkout, by signing or confirming an Order, or by instructing us to begin work, you agree to be bound by them. If you do not agree, do not purchase or use the Services. The Services are sold to businesses, not to consumers.
1.1 These Terms are entered into between Object/A AB, a limited liability company registered in Sweden with its registered office at Box 7527, 103 92 Stockholm, Sweden ("Object/A", "we", "us", "our"), and the customer identified in the Order ("Client", "you", "your").
1.2 LightStage is a brand and service line owned and operated by Object/A. References to LightStage on our website, in an Order, on an invoice or in these Terms are references to Object/A. We may operate further brands or service lines under these Terms.
1.3 We may perform any part of the Services through our employees, affiliates or subcontractors, and we remain responsible for their performance.
1.4 You contract as a business. You warrant that you are a company, partnership or other business entity, or an individual acting for purposes related to your trade, business or profession, and that you are not contracting as a consumer. You warrant that the person accepting these Terms is authorized to bind you.
1.5 These Terms, together with each Order, form the entire agreement between us and replace any prior terms, proposals or discussions.
2.1 Order means the checkout page, order confirmation or written proposal that identifies the Services purchased, the fee, the timeline, the checkpoints and any Gate.
2.2 Services means the work described in an Order.
2.3 Deliverables means the final materials created specifically for you under an Order.
2.4 Brand Kernel means the portable set of files in which your brand is structured for use by generation tools, together with its specification, structure and schema.
2.5 Modules means the Writing, Visuals and Focus Modules: configured environments, described in an Order, that apply the Brand Kernel to a specific purpose or tool.
2.6 Brand Checks means our proprietary verification logic embedded in delivered workflows.
2.7 Client Materials means brand materials, assets, files, credentials and access you supply to us.
2.8 Gate means a right to stop an engagement and receive a partial refund, as described in clause 5.
2.9 Warranty means the ninety-day repair obligation described in clause 12.
2.10 Test Pack means our standard set of briefs used to test a configured system for consistency, together with the methodology for running and scoring them.
2.11 Delivery means our making the completed Deliverables for an Order available to you, on the date recorded in that Order.
3.1 We provide brand strategy, design, and system configuration services, delivered digitally as editable files, configured environments and workflows. Unless the Order says otherwise, we do not access or operate your third-party tool accounts; you apply what we deliver within accounts you control.
3.2 Each purchase is governed by an Order. The Order sets the Services, the fee, the timeline, the checkpoints, any Gate and its deadline, and any milestone payments.
3.3 In the event of conflict, an Order prevails over these Terms as to scope, price, timing, checkpoints and Gates. These Terms prevail as to all other matters.
3.4 The Order describes the full envelope of the Services. Anything beyond it is agreed and priced before work on it begins.
3.5 We may change or withdraw the services we offer. Changes do not affect an Order already accepted.
3.6 Delivery and availability. Deliverables and review materials are made available for download through a third-party file service and remain available for at least sixty days after Delivery. You are responsible for downloading and retaining your own copies. We are not obliged to retain or re-supply them after that period and may delete them. This does not affect anything you have already applied within your own tool accounts, which remain under your control.
4.1 Fees are payable in advance unless the Order provides for milestone payments.
4.2 Fees are stated exclusive of value added tax and other applicable taxes, which are added where due.
4.3 Where you are a business established in the European Union outside Sweden, you must supply a valid VAT registration number for the reverse charge to apply. If you do not, VAT is charged.
4.4 Fees are payable in the currency stated in the Order. Bank charges and currency conversion costs are yours.
4.5 Third-party tool subscriptions are not included in any fee. Those accounts, and their costs, remain yours.
4.6 Additional work is payable in advance unless we agree otherwise in writing. Where we agree to invoice you, payment is due within seven days of the invoice date. Overdue amounts carry interest at the statutory rate, together with the statutory fixed compensation for recovery costs and any reasonable further recovery costs.
5.1 Gates generally. Where an Order specifies a Gate, you may stop the engagement for any reason until you approve the checkpoint named in that Order, or until the deadline for that Gate, whichever occurs first. We then refund seventy-five percent of the fee paid under that Order.
5.2 Strategy Gate. For Brand System 01, the Gate runs until you approve the strategy, or until the fourteenth day after the engagement begins, whichever occurs first.
5.3 Audit Gate. For Retrofit System, the Gate runs until you approve the audit direction, or until the seventh day after the engagement begins, whichever occurs first.
5.4 Insufficient foundation. Where the audit finds your existing brand foundation insufficient to retrofit, you may elect either a refund of seventy-five percent of the fee paid, or to apply one hundred percent of the Retrofit System fee toward Brand System 01 within sixty days. This election is available whether or not the Audit Gate has closed. You must notify your election within thirty days of the verdict.
5.5 Effect on ownership. Where a refund or fee credit under this clause is taken, no assignment occurs under clause 7.1. All materials produced remain our property and may not be used by you.
5.6 Except as set out in this clause, fees are non-refundable.
6.1 Work proceeds through the checkpoints set out in the Order. At each checkpoint we present prepared options or completed work for your decision. Only the option you choose is developed further.
6.2 Delivery timelines assume you respond within one business day to each checkpoint and each revised version. Responses are given in writing through the channel identified in the Order, and each period runs from our notice.
6.3 We will not proceed past a checkpoint you have not approved. Where we receive no response within three business days, work pauses. Where you do not respond to final handover within ten business days, the handover is deemed accepted, and acceptance completes the engagement.
6.4 Approving a direction clears its checkpoint and fixes that direction for all subsequent work. A request to reverse, replace or reopen an approved checkpoint is a change request under clause 6.7 and is not refinement.
6.5 Refinement means changes within a direction you have chosen: adjustments, corrections, substitutions and polish that improve the execution without changing that direction. Refinement is included, up to two rounds per checkpoint.
6.6 A round of refinement means you submit one consolidated set of comments and we deliver one revised version in response; the round is counted on delivery of that version. Comments sent in more than one message before we have started work on them count as a single set. Unused rounds do not carry between checkpoints.
6.7 Work outside clause 6.5 is quoted by us and approved by you in writing before it is performed, and we are not obliged to perform unquoted work. This includes any reversal or reopening of an approved checkpoint, any addition to the scope described in the Order, and any request for new or different options where you have not chosen any of the options presented at a checkpoint.
6.8 Once per engagement, where you choose none of the options presented at a checkpoint, we will produce one further option at no charge. The refinement allowance in clause 6.5 then resets for that checkpoint. Any subsequent request for new or different options is a change request under clause 6.7.
6.9 Where a response takes longer than one business day, delivery dates extend by the length of the delay. Where work has paused under clause 6.3, we resume as soon as our schedule allows. Where we have been unable to progress an engagement for thirty consecutive days owing to the absence of your response, materials or access, we may on fourteen days' written notice treat the engagement as delivered in its then-current state and close it. Fees are not refunded.
6.10 You shall provide the materials, access and decisions reasonably required for us to perform.
7.1 Transfer. All right, title and interest in the Deliverables remains with us until Delivery. On Delivery, and provided the fee for that Order has been paid, we assign to you, to the fullest extent assignable by law, all right, title and interest in the final Deliverables created specifically for you. Clause 8 applies if a payment is later reversed.
7.2 Before Delivery. Prior to Delivery you hold a limited, revocable, non-transferable license to access, review and comment on the Deliverables internally. You may not publish, distribute, sublicense or commercially exploit them before Delivery.
7.3 Reserved rights. Subject to clause 7.4, the assignment in clause 7.1 does not extend to, and we retain all rights in, the Brand Kernel specification, structure and schema, the Brand Checks, Test Packs, the Modules, workflows, templates, prompts and methods, and any pre-existing or independently developed material. You receive a perpetual, worldwide, non-exclusive, non-transferable license to use these for your own internal business purposes.
7.4 Your content. Content you supply, and content created specifically for you, is owned by you under clause 7.1 in whatever form we hold, reproduce or derive it. Nothing in these Terms restricts your use of your own brand: your strategy, voice, messaging, visual assets and generated outputs.
7.5 Restrictions. You shall not: (a) resell, sublicense, rent or distribute the Brand Kernel, Modules, Brand Checks, Test Packs or workflows; (b) use them to provide services to third parties; (c) reverse engineer, decompile or analyze them in order to replicate the methodology or build a competing system; or (d) use them, in whole or in part, as training or fine-tuning data for any model or system intended to reproduce their structure or method. For the avoidance of doubt, this clause does not restrict your use of your own content under clause 7.4.
7.6 Third-party material. Fonts, stock imagery, plugins and other third-party material are licensed to you directly by their owners. We do not transfer rights we do not hold, and you are responsible for obtaining and maintaining those licenses.
7.7 Our marks. Our name, brands, logos and website content remain ours. Nothing in these Terms grants you any right in them.
7.8 Hosted delivery. We may make some or all elements of the Services available through a hosted environment. Where we do, access is governed by the relevant Order and these Terms.
8.1 Before initiating a chargeback or payment dispute, you shall contact us at connect@lightstage.io and allow ten days to resolve the matter, including through a Gate or the Warranty where applicable. This clause does not limit any right you have under applicable law or under your card scheme's rules.
8.2 Suspension. If any payment is reversed, charged back, recalled or otherwise fails, then in respect of the Order to which that payment relates, all rights, assignments and licenses granted to you are suspended automatically from the date of the reversal. During suspension you shall not use, publish or exploit the Deliverables. Rights validly acquired under a separate Order paid in full are unaffected.
8.3 Notice and cure. We shall notify you of the reversal. If you restore the full reversed amount in cleared funds within ten days of that notice, together with any processor fees and reasonable administrative costs, the suspension lifts and all rights are reinstated as though the reversal had not occurred.
8.4 Termination. If the reversal is not cured within that period, any assignment terminates retroactively and all licenses terminate permanently.
8.5 Continued use. Use of the Deliverables or the Brand Kernel after termination under clause 8.4 is unlicensed and infringes our intellectual property rights.
8.6 Costs. Where a payment dispute is resolved in our favour, you shall reimburse processor fees, reasonable administrative costs and reasonable legal fees.
8.7 Material breach. A reversal not cured under clause 8.3 is a material breach entitling us to terminate immediately and to withdraw delivered material from any environment to which we retain access.
9.1 You shall provide the Client Materials reasonably required for the engagement.
9.2 You warrant that you own or are licensed to use all Client Materials, that you are entitled to grant the license in clause 9.3, and that our use of Client Materials as contemplated by the Order will not infringe the rights of any third party. This includes fonts, imagery, icons and any material created by a previous supplier.
9.3 You grant us a non-exclusive license to use, reproduce, adapt and incorporate Client Materials for the purpose of performing the Services.
9.4 Where an engagement requires fonts, stock imagery or other licensed assets, those licenses are your responsibility and are held in your name. We may decline to configure an environment where a required license is absent.
9.5 You shall indemnify us against any claim, loss or cost arising from a breach of clause 9.2.
9.6 You are responsible for maintaining your own copies and backups of Client Materials.
9.7 No legal review. We do not verify the ownership, licensing or legal status of Client Materials. Our audit assesses whether a brand foundation is suitable for conversion. It is not a legal, trademark or clearance review, and no part of the Services constitutes legal advice.
10.1 We prepare configurations for third-party tools and platforms as specified in the Order. Where the Order includes configuration within your own accounts, you provide the necessary access. Those tools are supplied by their own providers under their own terms.
10.2 We do not control third-party tools and do not warrant their availability, continuity, pricing, terms or behavior. Providers may change or withdraw functionality at any time.
10.3 Output produced by generation tools is probabilistic and varies between runs, including for identical inputs. We do not warrant that any particular output will be produced, reproduced or repeated.
10.4 You are responsible for reviewing generated output before publication or commercial use, including for accuracy, factual correctness and third-party rights. We are not liable for output you publish.
10.5 Rights in output you generate using a configured environment are governed by the terms of the relevant provider and by applicable law. We make no warranty as to the ownership, originality or protectability of generated output.
11.1 A recurring service continues for the period stated in the Order and renews automatically for successive periods of the same length unless canceled.
11.2 Either party may cancel by written notice given at least seven days before the next renewal date. Cancellation takes effect at the end of the current period. Fees already paid for the current period are not refunded.
11.3 We may change recurring fees on thirty days' written notice, effective from the next renewal. You may cancel under clause 11.2 before the change takes effect.
11.4 Cancellation ends the recurring service only. It does not affect any assignment or license already granted under a separate paid Order, and you retain your Deliverables and your Brand Kernel license. Ongoing benefits of the recurring service, including system checks, Kernel updates and new environment compilations, cease.
11.5 If a recurring payment fails and is not cured within ten days, we may suspend or terminate the recurring service without liability.
12.1 For ninety days from Delivery, we will repair at no charge any delivered workflow that stops working owing to a change made by a third-party tool used in that workflow. This includes recompiling a build for that tool where a change to how it accepts configuration prevents the build from loading.
12.2 The Warranty covers the environments described in the Order. It does not cover changes made by you or a third party to the Brand Kernel, Modules or configured environments; loss of access to a tool account; a tool's withdrawal or discontinuation, save as provided in clause 12.3; or the quality, content or consequences of generated output, including output that continues to work but no longer matches your brand as closely as it did at Delivery.
12.3 Where a tool used in a delivered workflow is discontinued, or a change cannot reasonably be repaired within that environment, we will reconfigure the affected Module in one comparable alternative environment.
12.4 The Brand Kernel is plain, portable files with no platform dependency, and is not itself a configured environment. Your use of it beyond the workflows we have delivered is outside the Warranty.
12.5 The Warranty is a repair obligation. It does not extend the liability accepted under clause 13.
13.1 We warrant that the Services will be performed with reasonable skill and care, by suitably qualified personnel, and substantially as described in the Order. We further warrant that, so far as we are aware, the Deliverables do not infringe the intellectual property rights of any third party.
13.2 Where we breach clause 13.1, our obligation is to re-perform the affected work within a reasonable period at no charge. Where re-performance is not possible, any further remedy is subject to clauses 13.4 to 13.7.
13.3 Our website and any third-party tool are provided as-is and as available. Clause 13.1 does not apply to them, and nothing in clause 13.1 warrants the output of generation tools, which is governed by clause 10.
13.4 Neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of data, loss of goodwill or business interruption, however arising.
13.5 Subject to clause 13.6, each party's total aggregate liability in connection with an Order shall not exceed: (a) for a one-off engagement, the total fees paid under that Order; and (b) for a recurring service, the fees paid under that Order in the six months preceding the event giving rise to the claim.
13.6 Nothing in clauses 13.4 or 13.5 limits liability for fraud, willful misconduct, gross negligence, death or personal injury, or for any liability that cannot lawfully be limited. Nor do they limit your obligation to pay fees, your indemnity under clause 9.5, or your liability for breach of clause 7.5.
13.7 Neither party may bring a claim under these Terms more than twelve months after it became aware, or ought reasonably to have become aware, of the facts giving rise to it.
14.1 Each party shall keep the other's confidential information confidential, use it only for the engagement, and protect it with no less than reasonable care.
14.2 These obligations do not apply to information that is or becomes publicly available, that the receiving party already knew before it was disclosed, that it independently develops without use of or reference to the other party's confidential information, or that it lawfully receives from a third party not bound by an obligation of confidentiality. Information that becomes publicly available through a breach of these Terms does not cease to be confidential.
14.3 The Brand Kernel specification, the Brand Checks, the Test Pack and the Modules are our confidential information, save for your own brand content, which you may use and disclose freely. You may disclose our confidential information only to your personnel and advisers who need it for permitted use and who are bound by equivalent obligations.
14.4 These confidentiality obligations survive for three years after the engagement ends, except in respect of the material identified in clause 14.3, where they continue for as long as that material remains confidential.
14.5 Each party is an independent controller of the other's business contact data. The Services are not intended to involve our processing personal data on your behalf. If processing personal data on your behalf becomes necessary, we will agree data processing terms with you that meet the requirements of applicable data protection law before that processing begins.
14.6 You shall not include personal data in Client Materials beyond what is necessary for the Services. You are responsible for the lawfulness of any personal data you supply and for your own third-party tool accounts.
14.7 Our Privacy Policy, available on our website, forms part of these Terms.
15.1 Unless an Order or a signed non-disclosure agreement provides otherwise, you grant us a non-exclusive, worldwide license to reproduce and display work created for you, and to identify you by name and logo, for portfolio, case study, marketing and educational purposes.
15.2 That license includes the right to present work created for you alongside your prior or existing materials, provided those prior materials are shown as supplied by you or as published by you and are not altered so as to misrepresent them.
15.3 You may withdraw the license in clauses 15.1 and 15.2 on written notice. We shall cease new use within thirty days. Material already printed, distributed or embedded in published case studies need not be recalled.
15.4 Where the license is withdrawn, or where a non-disclosure agreement applies, we may continue to use the work in a form that does not identify you.
16.1 These Terms apply from your acceptance and govern each Order made under them. They continue in force while any Order remains in effect, and thereafter to the extent stated in clause 16.5.
16.2 Either party may terminate an Order immediately on written notice if the other commits a material breach that is not remedied within fourteen days of notice, or becomes insolvent.
16.3 We may terminate immediately under clause 8.7, or where continuing would require us to act unlawfully or in breach of a third party's rights.
16.4 On termination, fees for work performed up to termination remain payable. Where we terminate under clause 16.3 for a reason not caused by your breach, we refund fees paid for work not performed. Clause 5 applies where a Gate is available.
16.5 Clauses 7, 8, 9.5, 12, 13, 14, 15, 17 and 18, and any accrued payment obligation, survive termination.
17.1 These Terms and any Order are governed by the laws of Sweden, excluding its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
17.2 Any dispute arising out of or in connection with these Terms shall be finally settled by arbitration administered by the SCC Arbitration Institute under its Rules for Expedited Arbitrations. The seat of arbitration shall be Stockholm, Sweden. The language shall be English. The tribunal shall consist of a sole arbitrator.
17.3 Either party may apply to any court of competent jurisdiction for interim or injunctive relief, including to restrain unauthorized use of intellectual property or breach of confidentiality, without waiving clause 17.2.
17.4 We may pursue undisputed sums due through any available summary payment order or debt recovery procedure, without waiving clause 17.2.
18.1 Waiver. No failure or delay in exercising any right operates as a waiver of it, and no single or partial exercise precludes any further exercise. Any accommodation granted is specific to the occasion on which it is given and does not vary these Terms.
18.2 Variation. No variation of these Terms or of an Order is effective unless recorded in writing by us. We may update these Terms for future Orders; the version in force when you accept an Order governs that Order.
18.3 Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control. Payment obligations are not excused.
18.4 Notices. Notices are given in writing by email to connect@lightstage.io and to your address in the Order, and are deemed received on the next business day.
18.5 Assignment. You may not assign these Terms without our consent, save to a successor of substantially the whole of your business, in which case the Deliverables and the Brand Kernel license transfer with it. We may assign to a successor of our business
18.6 Sanctions and compliance. Each party warrants that it is not subject to trade sanctions or export restrictions that would prohibit the engagement, and will comply with applicable anti-bribery laws.
18.7 Third party rights. No person other than the parties has any right to enforce these Terms.
18.8 Severability. If any provision is held invalid or unenforceable, the remainder continues in force and the provision is modified to the minimum extent necessary to make it enforceable.
18.9 Language. These Terms are made in English. Any translation is for convenience only, and the English text governs.
18.10 Electronic acceptance. You consent to contract electronically. Acceptance recorded at checkout, and electronic signatures and records, have the same effect as written signatures.
Box 7527 · 103 92 Stockholm · Sweden ·
connect@lightstage.io